Privacy policy

Privacy Policy

1、 Collection and Use of Personal Information

When you use the M&N cross-border e-commerce service, we may require you to provide personal information. The M&N cross-border e-commerce platform will use this information in accordance with this privacy policy. You are not required to provide the personal information we request, but in many cases, if you choose not to provide it, we will not be able to offer our products or services to you, nor will we be able to respond to any issues you may encounter.

Here are some types of personal information that M&N's cross-border e-commerce platform may collect and examples of how we use such information:

2、 What personal information do we collect

When you create an account, purchase products, download software updates, or contact us, we may collect various information, including your name, mailing address, phone number, email address, contact preferences, and more.

When you use M&N cross-border e-commerce to purchase goods or gift cards, M&N cross-border e-commerce may collect information related to the above-mentioned individuals that you provide, such as name, mailing address, email address, and phone number. M&N's cross-border e-commerce platform will use this type of information to meet your requirements, provide relevant products or services, or achieve anti fraud purposes.

In some jurisdictions, for the purpose of complying with legal requirements, we may require users to provide government issued identification documents, but only in a limited number of cases, such as customs declaration.

4、 How we use your personal information

We will notify you promptly of the latest product releases, software updates, and event previews. If you do not wish to be included in our mailing list, you can opt out at any time by updating your preferences.

We may use your personal information (such as email address or phone number) to verify and determine user identity.

We may use personal information to send important notifications, such as order information related to purchases. As this information is crucial for communication between you and the mall, you cannot refuse to receive such information.

We will also use personal information for internal purposes such as auditing, data analysis, and research to improve M&N's cross-border e-commerce products, services, and communication with customers.

Our system integrates SDKs such as cn.jpush.android (Evoque; Evoque Push) com.huawei.hms (Huawei; Huawei Push) com.alipay (Alipay; Ali Ride Code; Ali Zhima Credit Real Name Authentication; Zhima Authentication) com.tencent.bugly (Bugly; Tencent Bugly), which will be pushed to you when APP pushes messages to send the latest messages of the system.

5、 Collection and use of non personal information

We will also collect and utilize data that cannot be directly linked to any specific individual on its own. We may collect, use, transfer, and disclose non personal information for any purpose. The following are some examples of non personal information that we may collect and how we use this information.

We will collect information such as occupation, language, postal code, area code, unique device identifier, referral URL, location, and the time zone in which the user is using the product, so that we can better understand customer behavior, improve our products, services, and advertising.

We will collect information related to customer activities on our website. We will compile this type of information to help us provide customers with more useful information and understand which parts of our website, products, and services they are most interested in. For the purposes of this privacy policy, aggregated data is considered non personal information.

We may collect and store detailed information about how you use our services, including search queries. This type of information may be used to improve the results of our service offerings, making them more relevant. This kind of information usually does not involve your IP address, except for the following few cases: we need to ensure the quality of service provided through the Internet.

6、 Cookies and other technologies

M&N's cross-border e-commerce, email, and advertising may use cookies and other technologies such as pixel tags and website beacons. These technologies help us better understand user behavior, tell us which parts of our website people browse, measure the effectiveness of advertising and online search, and make improvements accordingly. We consider information collected through cookies and other technologies as non personal information. However, if local laws consider Internet Protocol (IP) addresses or similar identifiers as personal information, we also consider such identifiers as personal information. Similarly, for the purposes of this privacy policy, when combining non personal information with personal information, we consider the combined information as personal information.

Like most Internet services, we also automatically collect some information and store it in log files. This type of information includes IP address, browser type and language, operating system, date/timestamp, etc.

We use this information to understand and analyze trends, manage websites, understand user behavior on the website, improve our products and services, and collect overall audience characteristics of our user base. M&N's cross-border e-commerce platform can use this type of information for our marketing and advertising services.

Pixel tags allow us to send emails in a format that customers can read and inform us if the email has been opened. We can use this information to reduce or eliminate emails sent to customers.

7、 Other

According to the laws, legal procedures, lawsuits, and requirements of public institutions and government departments both inside and outside your country of residence, M&N's cross-border e-commerce may need to disclose your personal information. If we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance, we may also disclose information about you.

If we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users, we may also disclose information about you. In addition, if there is a restructuring, merger, or sale, we may transfer all personal information we collect to relevant third parties.

The protection of personal information M&N cross-border e-commerce attaches great importance to the security of your personal information. M&N's cross-border e-commerce platform will use encryption technologies such as Transport Layer Security (TLS) to protect your personal information during transmission. When storing your personal data in M&N's cross-border e-commerce platform, we will use computer systems with limited access permissions, which are deployed in facilities protected by physical security measures. Your account password is stored in encrypted form, including when we use third-party storage space.

8、 Privacy issues

If you have any questions or concerns about the privacy policy or data processing of M&N's cross-border e-commerce, or if you would like to file a complaint about possible violations of local privacy laws, please contact us. You can call the M&N cross-border e-commerce support phone number at any time to contact us.

When we receive privacy issues or access/download requests, we will identify and categorize the contacts and try to resolve the specific questions or concerns you have raised. If your question itself involves significant issues, we may require you to provide more information. These contacts who have raised significant issues will receive responses. If you are not satisfied with the response received, you can refer the complaint to the relevant regulatory agency in your jurisdiction. If you consult us, we will provide information on possible complaint channels based on your actual situation. M&N's cross-border e-commerce platform can update its privacy policy at any time. If we make significant changes to our privacy policy, we will publish notices and updated privacy policies on our company website.

Permission Description:

1. <android.permission WRITE.exe TERNAL_STORAGE>Retrieve the user's SD card file, which can be used to modify their profile picture in the personal center with user authorization, and to contact customer service for relevant product information before purchasing.

2. <android.permission CAMERA>Call camera permissions, which can be used to modify avatars in the personal center and contact customer service to inquire about relevant product information before purchasing, as well as scan QR codes on the homepage to help participate in product promotions such as bargaining and group buying, with user authorization.

3. <android.permission RECORD_SUDIO>Recording permission, with user authorization, contact customer service to send voice inquiries about product information before purchasing the product